Refund policy

Thank you for shopping with us!

Please review our return policy before making your purchase:

1. Cancellations & Final Sales

• Standard Orders: Orders may be canceled anytime before fulfillment begins (before a shipping label is created) for a full refund. Once a label has been created, the order is considered processed and can no longer be canceled.
• Pre-Orders: Pre-orders may be canceled anytime before fulfillment begins for a full refund. Once fulfillment has started, cancellations are no longer accepted.

2. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 24 hours of receipt. Provide your order number and detailed photos of the damage or defect to support@crax.store. We will review the issue and, if applicable, offer a replacement or refund for the defective product.

3. Order Accuracy

Please double-check your order before completing your purchase. We are not responsible for errors made during the ordering process.

4. Contact Us

For any questions or concerns regarding your order, please contact us at support@crax.store. We’re here to help and ensure a positive experience with our products.

Thank you for your understanding and support!